Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Items sent back to us without first requesting a return will not be accepted.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@zannis.com. Please note that returns will need to be sent to the following address:
Zannis Fragrance Returns, 2098 Mayhew Drive, Suite B, New Bern, NC 28562
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Any opened items are non-returnable.
Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. The cost of shipping and handling is non-refundable. Please remember it can take some time for your bank or credit card company to process and post the refund too.
The Zannis Memory Imprint Guarantee™ is a 30 day no-questions-asked, risk-free guarantee that our fragrances will turn heads, get compliments, improve your confidence, and make an imprint on those around you. If you are not satisfied with your fragrance, simply contact us, and we'll offer a resolution. You can even keep the original bottle. Note: The Guarantee only applies to full-sized fragrances (50ml or 100ml bottles). It does not apply to mini/sample/travel bottles or other products such as clothing or candles. Each customer is eligible for a single guarantee-based claim over the lifetime of their account.
You can always contact us for any return questions at support@zannis.com.
